A young commercial member developed complications during a procedure that led to an anoxic brain injury. The patient’s case was not only clinically complex, with multiple hospitalizations and readmissions to both acute care hospitals and LTACs, but had complicated family dynamics as well. Helion collaborated across care teams to assist in managing the complexity.
Facilitating collaboration is one of Helion’s strengths. As part of our Care Transition Architecture, we work to understand the challenges of payers and providers—and because we build strong relationships with both, we are often in a good position to help build a support structure that supports the effective resolution of issues.
Despite an exceptionally difficult situation, Helion was able to develop an interdisciplinary approach to mitigate further escalation of an exceptionally complex situation that benefited the patient, the family, the hospitals and health systems, and the providers who were caring for the patient.